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FREQUENTLY ASKED QUESTIONS

If you have any questions please contact us on hello@luxebotanics.com. We care about your LUXE Botanics experience so if there is any way we can help please let us know.

What made you choose Marula Oil, Kigelia africana and Camu Camu Berry for your Global Botanicals?

There are many remarkable ingredients out there, but 2 things were very important to us when selecting our botanicals: 

1. That there is credible scientific evidence to prove it actually works, and 

2. that by purchasing this natural ingredient from the community we are protecting their natural biodiversity and helping to improve their lives.

Why aren’t all your global botanicals certified organic?

We aim to use certified organic ingredients were possible and practical. Both our Kigelia africana fruit extract and Camu Camu berry extracts are certified organic. Our Kigelia africana is certified by the United Kingdom Soil Association and our Camu Camu berry extract is certified by the USDA.

Our Marula oil is wild harvested in Kenya by the local Maasai community. It is not practical for this community to obtain an organic certification on wild grown trees.

Check out our blog to learn more about skin care labelling and greenwashing.

What ingredients don't you use?

All LUXE Botanics products are free from parabens, phthalates, phenoxyethanol, sulphates, DEA, petrochemicals, formaldehyde, triclosan, or synthetic fragrances. You can find out more about our formulation process on our Green Innovation page.

Are your formulations certified?

Yes, our products are certified CosmEthically Active and Good Face Project approved. You can find out more on our Green Innovation page.

Are your products cruelty free and vegan?

Yes. We do not test our products on animals and all our ingredients we source are cruelty free nor do we use any animal- or animal by products in our formulations.

Do your products contain nut oils?

Yes. Please read the ingredients prior to use. If you are concerned we encourage all customers to consult a health care professional prior to using any new products.

Note that some nut oils may cause an initial breakout to occur. Usually this will resolve within 1 week. If you continue to have any irritation please discontinue use and consult your health care professional.

Why do some products smell or feel different when I repurchase them?

Nature is funny that way – and that’s exactly why we love her. Each plant grows differently depending on rainfall, the quality of the soil, when it was harvested and other environmental effects. This results in subtle changes in its natural aroma and texture which, when formulated can be further accentuated or masked. We love that there are subtle changes in each formulation – it means nature is working exactly as she should be. And you can be certain that we will never use a synthetic fragrance in our products!

Some formulations contain several citrus essential oils – aren’t they potentially irritating?

Citrus oils have many amazing skin benefits. They are extraordinary antioxidants and can enhance mental well-being through aromatherapy; so it makes sense to use them wisely as part of a healthy skincare regimen.

Some types of citrus essential oils can cause phototoxic reactions when they’re applied the skin without dilution. However, phototoxicity doesn’t occur when safe concentrations of citrus oils are used.

An analysis done by the Cosmetic Ingredient Review determined that citrus oils are safe in the small amounts found in cosmetic products. The International Fragrance Association recommends using citrus oils in concentrations of no more than 4% in products meant for use on your face. LUXE Botanics uses essential oil concentrations of less than 0.4% in all our skincare products. This is well below the amount known to cause a phototoxic reaction — and more importantly, the astounding skincare benefits outweigh the costs.

Check out our blog here.

Are your products safe to use while I’m pregnant or breastfeeding?

We encourage all pregnant or breast feeding customers to consult a health care professional prior to using any new products. 

What is the shelf life of your products?

All products have a shelf life of 12 months after opening. Due to the nature of the antioxidant and natural ingredients in our products, they must be stored in a dark room, sheltered from direct light and heat, stored between 10 – 25 ̊C (50 – 77 ̊F). LUXE Botanics will not be held responsible for product degradation due to inadequate storage conditions. 

Where are your products manufactured?

The products are manufactured in the USA and comply with the most stringent international standards.

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