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If you have any issues with your order please contact us on We care about your LUXE Botanics experience so if there is any way we can help please let us know.

Shipping Zones

We ship to the following countries in each country by shipping zone:




New Zealand

Asia: Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Taiwan, Indonesia, Thailand, Vietnam

Europe Zone 1: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden

Europe Zone 2: Bulgaria, Estonia, Finland, Latvia, Lithuania, Portugal, Romania, Serbia, Spain

Europe Zone 3: Croatia, Cyprus, Greece, Malta, Norway*, Switzerland*


*Import fees may apply for which the customer is responsible.

Qualifying for Free Shipping

Free shipping applies to the following shipment locations and according to the following terms:

USA + Canada: Free shipping for purchases of USD125 and over

Australia + New Zealand + Asia: Free shipping for purchases of USD175 and over

Europe Zone 1: Free shipping for purchases of USD140 and over

Europe Zone 2: Free shipping for purchases of USD160 and over

Europe Zone 3: Free shipping for purchases of USD160 and over*
UK: Free shipping for purchases of USD160 and over

* Norway and Switzerland may add import fees may apply for which the customer is responsible.

Standard Shipping Rates

Orders that do not qualify for free shipping will be subject to the following flat shipping rates:


Canada: USD10

Australia + New Zealand + Asia: USD25

Europe Zone 1: USD15

Europe Zone 2: USD25

Europe Zone 3: USD40*

* Norway and Switzerland may add import fees may apply for which the customer is responsible.

Duties/ Taxes/ Customs Fees in Destination Country

You, the buyer, are responsible to pay all relevant duties, taxes and customs fees related to the import of your purchase to your destination country. We, the seller, are not responsible for any duties, taxes or customs fees in the destination country.

Returns, Refunds or Exchanges

We offer exchange on full size products only within 7 days of receipt. If you would like to exchange, please contact us on hello@luxebotanics within 7 days of receipt to initiate the process. All full size products must be returned unused, unopened, in their original condition and packaging with a receipt for proof of purchase.

Please package the returned items securely to prevent damage during shipping as any items damaged during transit cannot be exchanged. We will not be responsible for items lost or damaged in transit and recommend you return the items by Registered Post.

When we have received your returned item in as new condition, you will receive a voucher which can be redeemed on our online store within 3 months. Shipping will be charged separately.

We do not offer exchanges on kits or deluxe mini’s.

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