ORDERS

Shipping:

All shipments will be carefully packaged and sent from our warehouse in the United States. All shipments are sent tracked via USPS within 2-4 business days. You will receive an email from us with your tracking information once your order has shipped.

Please note that we cannot ship to PO Box addresses.

 

Free Shipping:

Free shipping applies to the following shipment locations and according to the following terms:

USA + Canada: Free shipping for purchases of USD100 and over.

UK + Europe: Free Shipping for purchases of USD130 and over.

Australia + New Zealand + Asia: Free shipping for purchases of USD150 and over.

 

Shipping rates:

All other orders that do not meet the free shipping minimums will be subject to the following flat shipping rates:

USA: USD10

Canada: USD15

UK + Europe: USD20

Australia + New Zealand + Asia: USD25

 

Average shipping times:

USA + Canada: 3-5 business days

UK + Europe: 7-10 business days

Australia + New Zealand + Asia: 7-14 business days

Please check your tracking with USPS for more accurate shipping times. If you have any queries after an item has shipped please contact USPS. Note that in some cases tracking may transfer over to your local postal services' website.

 

At this time we are only able to ship to the following countries:

Australia 

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

Iceland

Ireland

Italy

Japan

Latvia

Lithuania

Luxembourg

Malaysia

Malta

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Singapore

Slovakia

Slovenia

South Korea

Spain

Sweden

Taiwan

UK

USA

 

Duties/ Taxes/ Customs Fees in Destination Country:

You, the buyer, are responsible to pay all relevant duties, taxes and customs fees related to the import of your purchase to your destination country. We, the seller, are not responsible for any duties, taxes or customs fees in the destination country.

 

Order Issues:

If you have any issues with your order please contact us. We care about your Luxe Botanics experience so if there is any way we can help please let us know.

 

Batch Variations:

Please remember that these products are lovingly made from botanic and natural ingredients so there is some variation between batches in colour and consistency.

 

Returns:

Unfortunately we do not accept returns of our products for hygiene reasons.

 

Refunds or Exchanges:

We do not issue refunds on our items. We may offer a store credit in certain circumstances.

 

Payments:

All payments must be made securely via PayPal either by logging into your account or using a Visa, MasterCard, or American Express card.