SHIPPING + RETURNS
All shipments will be carefully packaged and sent from our warehouse in the United States. All shipments are sent tracked via USPS within 2-4 business days. You will receive an email from us with your tracking information once your order has shipped. Please note that we cannot ship to PO Box addresses.
If you are in the European Union or United Kingdom please support our EU and UK partners by ordering from them until such time as we are able to ship to you directly (coming Q1 2022). You can see our EU and UK stockists here.
Free shipping applies to the following shipment locations and according to the following terms:
USA + Canada: Free shipping for purchases of USD75 and over
Australia + New Zealand + Asia: Free shipping for purchases of USD150 and over
Discovery Kit Shipping:
We offer free shipping on all Discovery Kit orders to the USA and Canada. However, if you add any other products to the cart, standard shipping rates will apply.
Standard Shipping Rates:
Orders that do not qualify for free shipping will be subject to the following flat shipping rates:
Australia + New Zealand + Asia: USD25
Average shipping times:
Shipping times are dependent on USPS volumes at the time of shipping. Usually we expect orders delivered within these time frames:
USA + Canada: 3-5 business days
Australia + New Zealand + Asia: 15-20 business days
Note that during times of high stress on the USPS and on global supply chains these times may be longer. We always provide USPS tracking via an automated email after your purchase – please refer to this. Once the shipment has left the USA and is received in your home country the tracking will be updated and you will need to contact your country post office for further information.
Duties/ Taxes/ Customs Fees in Destination Country:
You, the buyer, are responsible to pay all relevant duties, taxes and customs fees related to the import of your purchase to your destination country. We, the seller, are not responsible for any duties, taxes or customs fees in the destination country.
Which Countries Do You Ship To?
Returns, Refunds or Exchanges:
We offer exchange on full size products only within 7 days of receipt. If you would like to exchange, please contact us on hello@luxebotanics within 7 days of receipt to initiate the process. All full size products must be returned unused, unopened, in their original condition and packaging with a receipt for proof of purchase.
Please package the returned items securely to prevent damage during shipping as any items damaged during transit cannot be exchanged. We will not be responsible for items lost or damaged in transit and recommend you return the items by Registered Post.
When we have received your returned item in as new condition, you will receive a voucher which can be redeemed on our online store within 3 months. Shipping will be charged separately.
We do not offer exchanges on kits or deluxe mini’s.
Help With Your Order:
If you have any issues with your order please contact us. We care about your LUXE Botanics experience so if there is any way we can help please let us know.